/ Business Continuity

Back online in under four hours. In writing.

A full system failure is not a hypothetical. For companies where downtime is measured in revenue, we offer a Recovery Time Objective you can take to the board.

RTO: Under 4 hours
RPO: Under 1 hour
Response: Priority escalation

01/ The guarantee

<4h

Recovery Time Objective (RTO)

<1h

Recovery Point Objective (RPO)

99.9%

Uptime SLA across managed estates

24/7

Automated monitoring and alerting

02/ How it works

Continuity is built in, not bolted on.

The RTO is achievable because every layer of the system is designed with failure in mind from the start.

Redundant infrastructure

Critical systems run across multiple availability zones or physical locations. There is no single point of failure. If a node, a provider, or a data centre goes down, traffic routes around it before the first alert fires.

Encrypted offsite backups

Automated backups run continuously and are stored in a separate geographic region, encrypted before they leave your infrastructure. We test restores on a quarterly schedule, not in the middle of an incident.

Priority incident response

A named engineer responds to priority incidents with full context on your stack. No tier-one helpdesk, no handoffs, no one who needs to be briefed before they can help.

Documented runbooks

Every critical failure scenario has a written runbook. We practice the runbook before the incident, so the engineer on call is not making decisions under pressure for the first time.

03/ When things go wrong

The response, minute by minute.

0:00

Automated monitoring detects the failure and pages the on-call engineer. No human needs to notice first.

0:05

A named engineer acknowledges, assesses the incident, and executes the relevant runbook.

0:30

Status update to your designated contact. Scope confirmed, estimated recovery time communicated.

<4h

Systems restored to full operation. Post-incident report delivered within 24 hours.

04/ Related services

The services behind the guarantee.

Managed hosting

Bare-metal, VPS, and cloud, fully run by us.

DevOps and CI/CD

Pipelines, infrastructure, and the discipline to use them.

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Contact

Request a strategic audit.

A principal responds within four business hours with an honest assessment of your current position. No sales pitch, no obligation.

contact@dalgora.com Submit a brief

Response within four business hours